Business customers and returns: Any customer operating as a business does not qualify for our 14 day returns period. All orders placed by businesses are exempt from returns unless expressly authorised by us in advance. This does not effect your statutory rights.
Undeliverable items: Any order placed with an incomplete address, or to a wrong address may incur a re-delivery charge. We do our best not to ship items with an incomplete address but it is not our responsibility to check the the shipping address you supply. If a package is returned to us due to a wrong address or is not collected within a specified time set by the mail carrier (18 days for Royal Mail parcels) the order will be refunded back to the customer minus the original shipping cost or £2.99 if the order had free delivery, plus a £4.99 return shipping and admin charge.
International shipments: All international shipments are not charged VAT on the order amount. Customers are responsible for any import fess and taxes that may be charged to them on receipt of their order. Any international shipments which are refused or returned will be refunded minus the actual shipping cost and a £7.99 return shipping and admin charge.
Any returns for international shipments returned under the 14 day return period will be refunded for the cost of goods only and the shipping costs will not be refunded.
LEGO set delivery charges:
The below prices do not include print on demand products such as clothing, mugs, canvas wall art etc. See the next section for these prices.
All UK orders will have a standard shipping rate of £2.99.
All UK orders will also have an express shipping option with a rate of £5.99.
FREE standard delivery is available for all UK orders over £75.
Estimated delivery times are shown during the checkout.
Print on demand products delivery charges:
Print on demand shipping rates vary depending on the item and the number of items purchased. Some items will offer free shipping while others will have charges applied to them. The shipping price will be displayed at the checkout.